Order a repeat prescription
As of the 1st of April 2024 Prescription requests cannot be taken over the telephone, instead you can order your repeat medication in a number of ways:
Online via SystmOnline
You can order your repeat medication using SystmOnline which enables you to manage your medication and appointments, plus access to your medical records
Click here to use the online services SystmOnline
Using the NHS App
Did you know you can manage repeat prescriptions from Alma Medical Centre in the NHS App
You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit http://nhs.uk/helpmeapp
In person
Drop your paper reorder form into the surgery letterbox.
You are advised to contact the pharmacy to see if the prescription has been completed and sent to them. Alternatively you can contact us to check the response to your request after at least two full working days. We do endeavour to get your prescription to you as efficiently as possible, but safe prescribing of medication is essential and there may be some circumstances where this is delayed.
Acute Prescriptions
Acute medications are medications that have been issued by your GP but not added to your repeat prescription list. This could be for several reasons, for example: it is a new medication that the GP needs to monitor for a period of time to ensure that it is appropriate before adding to repeat; it is a short-term medication that should not be needed regularly; or it is a high-risk medication that the GP wants to monitor more closely, thus is not appropriate for repeat prescribing.
If you wish to order a medication that is not on your repeat list, you can put a request in for this to your doctor by completing a paper request form in the surgery, however as it is not on your repeat there is no guarantee the doctor will issue this medication, or within the two full working day time frame; the decision to issue the medication is at your doctor’s discretion, and he or she may not be happy to do so.
You are advised to ring the pharmacy to see if the prescription has been done and sent there or ourselves to check the response to your request after at least three full working days. We do endeavour to get your prescription to you as efficiently as possible, but safe prescribing of medication is essential.
Please note we cannot process requests for acute antibiotics, as they are needed for acute conditions that will need to be reviewed by the doctor
Electronic Prescription Service
We use the Electronic Prescription Service (EPS). If you collect your repeat prescriptions from the practice, you will not have to visit the practice to pick up your paper prescription. Instead, we will be able to send it electronically to the place you choose, saving you time.
You will need to nominate a pharmacy of your choice so the prescription can be sent electronically, this can be done online via the NHS App or SystmOnline. Or you can contact the surgery on 01642 607248 and asking practice staff to update this for you.
To find your local pharmacy please click here
For information on medical exemption certificates please visit the website below:
Medical exemption certificates | NHSBSA
NHS prescription charges and exemptions
Go to the NHS website for the latest prescription charges and exemption criteria
