Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access to medical records
The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records
Complaints and compliments
We greatly value all forms of patient feedback as it helps us shape and improve our services to better meet the needs of our population. We accept that sometimes things ... [continue] Complaints and compliments
Contact us
Opening hours: The surgery is open Monday to Friday 08.30am to 6.00pm. Please not the surgery is closed on a Wednesday lunchtime 12.00pm – 2.00pm for staff training. Address: Alma ... [continue] Contact us
How to register
OUR LIST IS CURRENTLY CLOSED TO NEW PATIENTS Before you register with us – please check our Practice Area Map to make sure you are in our practice area ... [continue] How to register
Mutual respect
We aim to treat our patients with respect and courtesy at all times, and ask our patients to treat our staff in a reciprocal manner. If you have any concerns ... [continue] Mutual respect
Named GP
All patients at Alma Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP
Other useful information
Stockton Community Midwifery If pregnant and need to contact a midwife please contact the surgery for a list of community midwives. Accident and Emergency Services There are full Accident and ... [continue] Other useful information
Patient confidentiality
We respect your right to privacy at all times and ensure that all your health information is kept confidential and secure. If you wish to speak to a member of ... [continue] Patient confidentiality
Practice boundary
To ensure that we can provide the best possible care, we ask that only those who live within the practice boundary register with the surgery. We understand that it can ... [continue] Practice boundary
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Travel questionnaire
Are you going on holiday and need vaccinations? Please complete the questionnaire and email it to the practice or hand in at reception. Travel health questionnaire
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 15th November, 2014
